Refund policy

Pink Velvet Refund Policy

At Pink Velvet, customer satisfaction is important to us. Please review our refund and return policy carefully before making a purchase.

Returns

We accept returns within 14 days of delivery on eligible items. To qualify for a return:

• Items must be unused, unworn, and in original packaging
• Tags, seals, and accessories must still be attached
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or refunded:

• Wigs & hair extensions that have been worn, cut, dyed, or altered
• Makeup, skincare, and beauty products that have been opened or used
• Swimwear, shapewear, and undergarments without hygiene liners
• Personalized or custom items
• Clearance or sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can make it right.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the error was caused by us.

Exchanges

We currently only replace items if they arrive damaged or defective.

Order Cancellations

Orders may only be canceled within 2 hours of purchase. Once processing begins, cancellations may no longer be possible.

Contact Us

For questions regarding returns or refunds, please contact us at:

Email: support.pinkvelvetshop@gmail.com
Business Hours: Monday – Friday | 9AM – 5PM CST

Thank you for shopping with Pink Velvet — where luxury meets affordability 💕